Your education background?
Graduated high school: Ann Arbor Pioneer in 1988
Graduated college: University of Michigan in 1992
Your path to our agency and your current role in the agency?
I joined the agency upon my graduation in 1992. At that time, I joined the sales team consisting of Ron Jackson, my father, and Mark Jackson, my brother. I became an agency owner in 1999. When I started having children, my role changed to an account manager and eventually part-time administrative work from home. I rejoined full-time in the office once my kids were in high school. I became president in 2018. My main responsibilities include maintaining and directing daily operations as well as working with Adam Jackson to establish agency standards, expectations, and the execution of our strategic plan. I oversee financial operations and human resources.
What do you like about Ron Jackson Insurance Agency?
I am proud of our family history in our community. It is an honor to now represent and grow the business my dad and brother built before me. I believe we are about people; our customers, our partners, and our team – all of whom I am very proud to represent. At Ron Jackson Insurance, we have an incredible team that genuinely cares about and for our customers. It is a dynamic and happy place to work every day.
What do you like about being an insurance agent?
In my role, I enjoy many aspects of the business. I enjoy our customers and care about their insurance coverage being all it needs to be. While I do not enjoy when claims happen, I do enjoy “being there” for people when claims happen. It is very rewarding when I can help ease their burdens during such a difficult time. I enjoy coaching our team, setting goals, celebrating wins, and continuing our pursuit of excellence.
Tell us about your family, home life, what you like to do with your free time.
I have two kids and two grandchildren. Being a Gigi is my happiest role. I truly enjoy time with my adult kids and their families. I am working on improving my golf game! I love cooking, gardening, and going to restaurants, farmer’s markets, local shops, wine, and travel.